Important Notice Regarding Santa's Grotto Bookings
No Walk-Ins:
Please be advised that Santa's Grotto will not be accepting walk-in visitors on the following dates:
- 15 December 2025
- 17 December 2025
- 18 December 2025
Date Change & Refund Policy:
- Date or Time Changes: Unfortunately, we are unable to accommodate changes to the date or time once a booking has been confirmed. We kindly recommend double-checking your chosen date and time before finalising your booking.
- Refund Policy: We understand that plans may change. However, due to limited time slots and high demand, we regret that we are unable to offer refunds for any bookings.
Admission Information:
- A general admission ticket is required in addition to your Santa's Grotto ticket if you are accompanying a child but not participating in the Santa experience.
- Only children holding a Santa invitation are admitted as part of the general admission.
- Santa's Grotto tickets do not grant general admission to the venue for individuals not participating in the Santa experience.
Thank you for your understanding and cooperation. We look forward to welcoming you to Santa's Grotto!
