Terms and conditions

• We do not take any responsibility for lost property or damages.

If you have lost a item at one of our events and it has been found it will be at the main entrance gate you will be asked to show some form of ID Before it’s handed over. 

please read all safety notices before taking part in any of  the attractions.  

• We will not tolerate rude and inappropriate  behavior to any member of the public or members of staff working at the event.

if this becomes the case you will be asked to leave the site.

• We will delete comments on our social media platforms of resale tickets due to scammers we highly recommend you selling them through your personal page 

•We welcome pets at the event but we ask that all dogs are keep on a short lead and are not left unattended at any point, in doing so the dog will be taken to the main entrance where it will wait for it’s owner.

•You maybe asked to be patted down if a member of the security team think you are carrying something dangerous or bringing in alcohol to the site.

•If an event is cancelled due to weather conditions or any other issues you have 7 working days to ask for a refund anything after this time will not be issued due to tickets being flexible.

Santa’s grotto tickets are issued automatically 

• Refunds are not given on site so please make sure you read all the instructions and notices on site to avoid confusion 

• sometimes due to weather conditions some rides may have to stay closed for safety reasons

•Free entry to all NHS STAFF with your NHS ID Card.
No BlueLightCard‘s 

• unfortunately some acts can change from time to time making their appearances slightly different and their voices may of here a little different. Also we work very hard to try and keep the same performers, but sometimes we have to use different companies

• we strongly recommend that you read all of our website And T&C  before entering Winter Wonderland so you know exactly what to expect when arriving

Thank you for reading