We are not responsible for lost property or damage.
Found items will be held at the main entrance and only returned with ID.
Follow all safety notices before using rides or attractions.
Weather may cause some rides to close.
All ice skaters must sign a waiver before entering the rink.
Parents/guardians must sign for minors.
Age rules:
Under 12 — must be accompanied by an adult
12–15 — may attend without an adult (daytime only)
16+ — may attend alone
Free entry:
Available Tuesdays & Wednesdays from 5 PM only.
Ride lineups, offers, performers, and opening hours may vary each year.
If you have an issue, speak to a staff member on-site immediately.
If not reported during your visit, it may not be resolved afterward.
Rude or aggressive behaviour toward staff or guests will result in removal from the site.
Ticket resales on our pages will be removed due to scams.
Resell from your personal account only.
Pets are welcome. Dogs must be on a short lead and never left unattended.
Security checks may take place, including pat-downs if necessary.
We are not responsible for parking arrangements or fines.
Tickets are non-refundable and non-exchangeable.
In extreme circumstances, they may be used on another day at management’s discretion.
Santa’s Grotto tickets are issued automatically.
Refunds are not given on-site.
We recommend watching videos/content before attending, so you know what to expect.
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